FAQs (MUST READ)

Store is open until items sell out!!

Please use contact form for any questions! 

As of Jan 20 2026, I am only able to ship to the following regions: 

• Europe (except Norway) 
• United States
• Canada 
• Australia
• New Zealand
• Brazil 
• Mexico 
• Japan
• Singapore 
• South Korea

!! Please write your address in English !!

Please write your name and address in English. The post office does not take non-English characters to be inputted into their system. (If you live in Korea, please write it in Korean // 한국분들은 한국어로 주소 써주세요)

https://open.kakao.com/o/smO5QQKh 
다키마쿠라 / 미니 다키마쿠라 / 3D 마우스패드 구매시 총 1만5천원입니다 (계좌이체 한정). 
위 오픈채팅 방으로 들어와주셔서 주문번호 4자리 말씀해주시고 48시간 내로 카카오페이로 1만5천원 송금해주시면 됩니다! (송금이 확인되지 않으면 주문 취소됩니다)

How does shipping work? 

Shipping can take a long time because Mio is doing it on her own; if your order hasn't shipped and you are moving addresses, please let me know! 

For customers in RU and Southeast Asia (except for Singapore), your packages will be delayed due to my shipping services not supporting shipping to your region. I apologize! 

PLEASE PLEASE PLEASE use https://parcelsapp.com to track your order using your tracking number. Other common tracking websites will be inaccurate.

Shipping costs can be seen here: https://docs.google.com/spreadsheets/d/1EExhg0ZmQYjEQwE_PQzfeV18ooBcrUId1aCPX-YJerM/edit?usp=sharing

(As of Nov 2. 2025, shipping costs have been updated to calculate based on item weight) 

How do tips and order notes work?

There is an option to add order notes when you go into your cart. You can add specific notes for packing. 

Tips all go 100% to me. I appreciate tips, but I'd rather you use the money to add more items to your cart instead! I would like to get rid of my overflowing stock! Thank you! 

You can ask for the dakis and mousepads to be wrapped with something opaque in the order notes. 

*Cow mousepads will be wrapped in opaque packaging by default. 

Extra stuff: orders above 70$ (excluding shipping) receive an A5 sized artbook until they run out! If you donated at least 50$ in my 2025 birthday donothon, please note what name/username you used in your order notes so I can sign your artbook. (You also have to note down whether you are eligible or not.) They are in VERY limited stock, you are NOT guaranteed an artbook. If you want to be guaranteed one, email me. 

All orders by default come with a Sonaria guild business card + 2.0 polaroid card from last merch run. If you'd like an additional one, please let me know through the order notes. 

IF YOU CALLED DIBS PLEASE write down in the order notes that you did so along with your discord username !!!!!! If you don’t do this I lose items !! 

I want to cancel/edit/add to my order!

 

Please send in a request through the contact form with your order number. Miori will manually edit it for you. If you want to add or remove items, please send in a message through the contact form! PLEASE DO NOT MAKE A SECOND ORDER. Please send an email so I can edit your first order. 

 

 

Do you ship to my region?

Here's the list of regions we cannot ship to:

 

Åland Islands, Anguilla, Antigua & Barbuda, Ascension Island, Belize, Benin, Bolivia, British Indian Ocean Territory, Burkina Faso, Burundi, Cameroon, Caribbean Netherlands, Chad, Côte d’Ivoire, Dominica, Eritrea, Falkland Islands, French Guiana, Grenada, Guernsey, Guyana, Haiti, Honduras, Iraq, Isle of Man, Jamaica, Jersey, Lesotho, Liberia, Libya, Mali, Niger, Niue, Palestinian Territories, Réunion, São Tomé & Príncipe, Sierra Leone, Saint Martin, Somalia, South Georgia & South Sandwich Islands, South Sudan, St. Barthélemy, St. Helena, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Svalbard & Jan Mayen, Timor-Leste, Togo, Tristan da Cunha, U.S. Outlying Islands, Western Sahara, Yemen, Zimbabwe

NOTE: Miori is not responsible for any fees that may occur due to customs. 

 

By checking the "I've read FAQs section" box before checkout, you give Miori permission to roast the hell out of you in public and call you illiterate if you send an email about something that is answered in the FAQs. 

 

If you have any questions, you can send them to the store email.